Customer Success Manager – Findable

📍Location: Oslo (Hybrid, in-person preferred)
👤Reports to: Manager Customer Success

About Findable

Findable is building the next-generation AI platform for real estate compliance and operations. We closed our Series A funding in late 2024, backed by the world-class investors at Point Nine, and are on a high-growth journey to scale across Europe.
Our vision? To build a rocket ship from Norway and become the category leader in AI-powered building documentation.
Our SaaS platform helps real estate owners and facility managers ensure compliance, reduce risk, and increase efficiency by making critical building information easy to find and use.

We are looking for a motivated Customer Success Manager (CSM) to join our team and play a key role in driving customer satisfaction, retention, and expansion. This is a great opportunity for someone passionate about customer relationships and eager to contribute to a growing company.

What You’ll Be Doing

🚀Ensure Fast and Effective Customer Onboarding

• Take ownership of the onboarding process, ensuring customers complete it within the expected timeframe

• Customize onboarding based on each customer’s business goals and use cases

📈Drive Product Adoption & Customer Engagement

• Proactively engage customers through regular check-ins, training sessions, and business reviews
• Use data insights to identify usage trends and suggest relevant product features

🛡️Own Retention, Churn Prevention & Expansion

• Identify at-risk customers early and implement strategies to increase retention
• Independently execute upsell and expansion opportunities based on customer needs

🗣️ Be the Customer’s Advocate Internally

• Act as the voice of the customer, translating feedback into actionable insights for the product team
• Collaborate with cross-functional teams (Sales, Product, Tech, and Marketing) to ensure a seamless customer experience

⚙️Develop Scalable Customer Success Processes

• Continuously refine customer engagement workflows, playbooks, and best practices
• Implement automation and data-driven strategies to improve efficiency and scalability
  

What We’re Looking For

📈2+ years in Customer Success, Account Management, or a related role in a SaaS or tech company
🔄 Ability to translate technical concepts into simple, actionable steps for customers and ensure smooth handovers from Sales to onboarding
📊Experience coordinating onboarding and ongoing customer success efforts
📅 Ability to manage multiple customer accounts independently while proactively solving problems
🗣️Experience with storytelling to convey product value and engage various stakeholders
🌍 Fluent in Norwegian & English both oral and written
🔍Ability to to understand and address customer pain points proactively
📊Experience analyzing product usage data and tracking customer health metrics to detect early warning signs and retention risks, and translate insights into product improvements
💡 Ability to uncover upsell opportunities in a value-driven, customer-first manner
📢 Confidence to advocate for product, service, or pricing improvements based on customer feedback
🛠️Comfortable working with CS tools (Salesforce, Zendesk, or similar) and independently implementing best practices

What’s in It for You?

💼 A key role in a fast-growing SaaS company with a supportive team
💰 Competitive salary & commission
📈 Clear career growth path – opportunities to advance within the company.
📚 Training & tools to set you up for success
🏖️ Five weeks' holiday plus flex time between Christmas and New Year
🩺 Extended health & travel insurance
📱 Company phone & subscription
🍽️ Daily access to the Canteen
🎉 Annual offsite team-building events
🏋️ Free Gym at the Office

Ready to Elevate Customer Success at Findable?

If you’re excited about this opportunity and want to make an impact, we’d love to hear from you! Apply now and join us on our mission to revolutionize real estate compliance and operations. 🚀